Digital Delivery Policy

Digital Delivery Policy

Last Updated: 9 November 2026

Welcome to Exam Helpers. This Digital Delivery Policy explains how digital products purchased through https://examhelpers.in are delivered and accessed.

1. Nature of Our Products

Exam Helpers provides digital educational products, including downloadable PDF study materials and online mock tests. We do not ship physical books or products for the digital packages listed on our website.

2. What Is Included in the Package?

Our Bihar LET 2026 – Library Science Complete Preparation Package includes:

• 8 PDF Study Books.
• 12 FREE Online Mock Tests.

All 8 PDF books and 12 online mock tests are included in a single package purchase. No separate payment is required for the included mock tests.

3. Digital Delivery Process

After completing your purchase, the delivery process generally works as follows:

1. Select the digital package and proceed to checkout.
2. Complete the payment using an available payment method.
3. Your payment is verified through our payment system.
4. After successful verification, access is activated for your account.
5. Log in to your Exam Helpers account to access your purchased materials and online mock tests.

4. PDF Download Access

Once your purchase is successfully verified, you can access the available PDF books from your Student Dashboard.

• Each available PDF book has its own download option.
• You can download the included books individually.
• Download access is provided through your registered account.
• Access to individual books may depend on their availability and active status on the platform.

5. Online Mock Test Access

All 12 included online mock tests are available without any additional charge after successful package purchase and account activation.

• Mock tests are accessed online through your Student Dashboard.
• Each test contains 100 questions.
• Tests are available in Hindi and English, where provided.
• Students can practise and review their attempt history and scores.

6. Delivery Time

Digital access is generally activated automatically after successful payment verification. In some cases, activation may take additional time due to payment gateway processing, technical issues, or verification delays.

A payment confirmation or browser redirect alone does not guarantee access. Access is granted only after successful payment verification.

7. Payment Pending or Failed

If your payment is pending, failed, or not verified, your digital access may not be activated immediately. Please avoid making repeated payments while the original transaction is being checked.

If money has been deducted but access has not been activated, contact our support team with your Order ID and payment reference details.

8. Technical Issues and Download Problems

If you experience difficulty accessing your account, downloading PDF books, or attempting online mock tests, please contact us. We will review the issue and provide reasonable assistance.

Please ensure that you have:

• A stable internet connection.
• Access to your registered email account.
• A compatible PDF reader for opening downloaded files.
• The correct login credentials for your Exam Helpers account.

9. Refunds and Cancellations

Refund eligibility, payment reversals, and cancellation requests are governed by our Refund Policy. Please review that policy before purchasing.

10. Contact and Support

For payment verification, missing access, download issues, or other digital delivery enquiries, please contact us:

Exam Helpers
Ward 06, Chhajna, Sonpatahi,
Madhubani, Bihar – 847401, India.

Email: support@examhelpers.in

WhatsApp: +91 8210012957

Website: https://examhelpers.in

11. Changes to This Policy

Exam Helpers reserves the right to update this Digital Delivery Policy when necessary. Any revised version will be published on this page with an updated date.