Grievance Redressal Policy
Last Updated: 9 November 2026
At Exam Helpers, we value our students and customers. We aim to provide a reliable, transparent, and student-friendly experience. If you have any complaint, concern, or issue relating to our website, digital products, payments, or services, you can contact us through the grievance redressal process described below.
1. Purpose of This Policy
This policy explains how users can submit complaints and how Exam Helpers will review and respond to genuine grievances relating to our products and services.
2. Types of Grievances We Handle
You may contact us regarding issues such as:
- Payment deducted but order or access not activated.
- Incorrect or duplicate payment transactions.
- PDF books not available or download-related problems.
- Online mock test access or technical issues.
- Login, registration, or account-related problems.
- Incorrect order or purchase information.
- Refund or cancellation-related concerns.
- Website functionality, privacy, or security concerns.
- Any other concern relating to our digital products or services.
3. How to Submit a Grievance
You can submit your complaint by emailing our support team. Please provide sufficient information so that we can identify and investigate the issue.
Grievance Email: support@examhelpers.in
WhatsApp Support: +91 8210012957
4. Information to Include in Your Complaint
To help us resolve your grievance efficiently, please include:
- Your full name.
- Your registered email address.
- Your Order ID, if the complaint relates to a purchase.
- Payment reference or transaction ID, if applicable.
- A clear description of the issue.
- Relevant screenshots or supporting documents, if available.
Please do not share your password, OTP, full card number, CVV, UPI PIN, or other confidential authentication details.
5. Acknowledgement and Resolution
We aim to acknowledge grievances within 48 working hours of receiving them.
We aim to investigate and resolve complaints within 7 to 15 working days, depending on the nature and complexity of the issue. Payment gateway investigations or matters requiring third-party verification may take additional time.
If additional information is required, our support team may contact you using the details provided in your complaint.
6. Escalation of Grievances
If your concern is not resolved through the initial support process, you may request escalation by replying to your existing complaint email with the subject line:
Escalation Request – Exam Helpers
Please include your previous complaint reference or email correspondence so that the matter can be reviewed further.
7. Fair and Transparent Review
We aim to review complaints fairly and objectively. Each grievance will be assessed based on the information available, relevant transaction records, applicable policies, and circumstances of the case.
Submitting a grievance does not automatically guarantee a refund or any particular outcome. Refund requests will be considered in accordance with our Refund Policy and applicable law.
8. Privacy and Confidentiality
Information submitted as part of a grievance will be used for reviewing, investigating, and responding to the complaint. We handle such information in accordance with our Privacy Policy and applicable data protection requirements.
9. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian laws. You may also approach the appropriate consumer grievance redressal authority where legally applicable.
10. Changes to This Policy
We may update this Grievance Redressal Policy from time to time. Any changes will be published on this page with a revised Last Updated date.
11. Grievance Contact Details
Organisation: Exam Helpers
Address: Ward 06, Chhajna, Sonpatahi,
Madhubani, Bihar – 847401, India.
Email: support@examhelpers.in
WhatsApp: +91 8210012957
Website: https://examhelpers.in