Payment Policy
Last Updated: 9 November 2026
This Payment Policy explains the payment methods, transaction verification, order confirmation, and payment-related procedures applicable to purchases made through Exam Helpers.
1. Product Pricing
Exam Helpers offers digital educational products, including PDF study materials and online mock tests.
Our Bihar LET 2026 – Library Science Complete Preparation Package is offered at a one-time purchase price of ₹249, unless a different price is displayed on the checkout page at the time of purchase.
The package includes:
- 8 PDF Study Books.
- 12 FREE Online Mock Tests.
All 8 PDF books and 12 mock tests are included in a single package purchase. No separate payment or subscription is required for the included mock tests.
2. Accepted Payment Methods
Payments may be made using the payment methods displayed on our checkout page. Depending on availability, these may include:
- UPI payments.
- Debit cards and credit cards.
- Net banking.
- Supported mobile payment applications.
- Other payment methods enabled through our payment gateway.
The availability of individual payment methods depends on the payment gateway and the user's bank or payment provider.
3. Payment Processing
Payments are processed through the payment gateway available on our website. Payment information is handled according to the security practices and policies of the respective payment service provider.
Exam Helpers does not ask users to share their UPI PIN, OTP, CVV, card PIN, or account passwords with our support team.
4. Payment Verification and Order Confirmation
An order is considered successfully paid only after the payment has been verified through the payment gateway or the applicable authorised payment verification process.
A browser redirect, screenshot, payment initiation message, or temporary success notification alone does not guarantee successful payment confirmation.
After successful verification:
- Your order status will be updated accordingly.
- Access to the purchased package will be activated for your account.
- You can access available PDF books and included mock tests through your Student Dashboard.
5. Failed, Pending, or Unsuccessful Payments
A payment may remain pending, fail, or be declined due to bank issues, payment gateway interruptions, incorrect payment details, network problems, or other reasons.
If your payment is pending, please allow time for the payment provider to update the transaction status. Avoid making repeated payments while the original transaction is being checked.
If the amount has been deducted but your order is not confirmed, contact our support team with your Order ID and payment reference details.
6. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us with the relevant transaction references.
We will review the transaction records and coordinate with the payment provider where necessary. Any eligible duplicate payment reversal or refund will be handled according to the applicable payment provider procedures and our Refund Policy.
7. Refunds and Payment Reversals
Refund eligibility, refund requests, cancellations, and payment reversals are governed by our Refund Policy.
Approved refunds will be processed through the applicable payment gateway or payment provider. The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.
8. Pricing Changes
We reserve the right to revise product prices or promotional offers when necessary. Any applicable price will be displayed on the checkout page before you complete your purchase.
A price change will not automatically alter an order that has already been successfully completed and confirmed.
9. Taxes and Additional Charges
Any applicable taxes or additional charges, if applicable, will be displayed during checkout or communicated before payment completion.
Users should review the final payable amount before confirming their transaction.
10. Payment Security
We take reasonable measures to protect payment-related transactions and account information. Users should make payments only through the official checkout process available on examhelpers.in.
Never share your OTP, UPI PIN, CVV, card PIN, or login password with anyone claiming to represent Exam Helpers.
11. Contact for Payment Assistance
If you have questions or concerns regarding a payment, order confirmation, duplicate transaction, or refund, please contact us:
Exam Helpers
Ward 06, Chhajna, Sonpatahi,
Madhubani, Bihar – 847401, India.
Email: support@examhelpers.in
WhatsApp: +91 8210012957
Website: https://examhelpers.in
12. Changes to This Policy
Exam Helpers may update this Payment Policy from time to time to reflect changes in payment methods, services, or applicable requirements. The revised policy will be published on this page with an updated date.